Privacy Policy

1. Introduction

MG CRETE is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information collected through our website, landing pages, online forms, phone calls, emails, SMS messages, advertising campaigns, quote requests, site visits and customer communications.

By using our website, submitting an enquiry, requesting a quote, booking a consultation or communicating with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2. Who We Are

Legal business name: MG CRETE

Trading name: MG Crete

ABN: 18 671 821 542

Service area:

Moreton Bay, North Brisbane and surrounding areas

Website:

https://mgcretequote.com.au

Contact details:

Phone: 0400 411 537

Email: [email protected]

MG Crete provides concreting, driveway, patio, pathway, slab, footings, pool surround, driveway extension, structural concrete and related concrete construction services.

3. What Information We Collect

We may collect personal information that is reasonably necessary to respond to enquiries, provide quotes, arrange site visits and deliver our services.

This may include:

Name

Phone number

Email address

Property address or suburb

Details about your concreting project

Budget range

Preferred timeframe

Photos, videos, plans, drawings or documents you provide

Information submitted through our website, landing pages, forms or advertisements

Notes from phone calls, emails, SMS messages or consultations

Quote details, proposal details, project details and invoice records

Any other information you choose to provide to us

We may also collect technical information when you visit our website or interact with our online forms or advertising, such as:

IP address

Device type

Browser type

Pages visited

Time spent on our website

Form submissions

Button clicks

Advertising campaign source

Cookie and pixel data

General website behaviour and analytics information

4. How We Collect Information

We may collect personal information through:

Website forms

Landing page forms

Online quote request forms

Phone calls

Emails

SMS messages

Social media messages

Meta lead forms, if used

In-person conversations

Site visits

Customer quote requests

Advertising platforms

Cookies, pixels and analytics tools used on our website

Customer relationship management systems such as GoHighLevel or similar platforms

Where possible, we collect information directly from you.

In some cases, we may collect information from third parties where you have authorised this or where it is reasonably necessary for us to provide our services.

5. Why We Collect and Use Information

We collect and use personal information for purposes including:

Responding to enquiries

Reviewing your concreting project details

Providing quotes, estimates or proposals

Arranging consultations or site visits

Assessing whether we can assist with your project

Communicating with you by phone, email or SMS

Sending appointment confirmations and reminders

Following up after an enquiry

Preparing proposals, quotes, contracts, invoices or project documents

Delivering concreting and related construction services

Managing customer relationships

Managing project records and communication

Improving our website, marketing, customer experience and services

Measuring the performance of our advertising campaigns

Displaying relevant advertising through Google Ads and Meta Ads

Meeting legal, accounting, insurance and business obligations

6. Digital Marketing, Website Tracking and Advertising

MG Crete may use digital marketing and advertising tools to promote our services, respond to enquiries and improve the performance of our website and campaigns.

These tools may include:

Google Ads

Meta Ads, including Facebook and Instagram

Google Analytics

Google Tag Manager

Google Ads conversion tracking

Meta Pixel

Website cookies

Landing page forms

GoHighLevel or similar customer relationship management systems

SMS and email follow-up tools

These tools may collect information about how users interact with our website, advertisements, online forms and landing pages. This may include technical information, page visits, enquiry actions and advertising attribution data.

We use this information to:

Understand how people find and use our website

Measure advertising performance

Improve website and campaign effectiveness

Follow up with people who submit enquiries

Send relevant enquiry, quote or service-related communications

Display relevant advertising to people who have interacted with our website or content

We do not sell your personal information.

Advertising platforms such as Google and Meta may receive limited technical, cookie, pixel, aggregated or de-identified information to help measure advertising performance and deliver relevant advertising.

You can manage or disable cookies through your browser settings. You may also manage personalised advertising settings through Google and Meta’s advertising preference tools.

7. SMS, Email and Enquiry Follow-Up

We may contact you by phone, SMS or email for purposes including:

Responding to enquiries

Following up quote requests

Confirming consultations or site visits

Sending appointment reminders

Providing updates about your enquiry or project

Sending relevant service information where permitted

Enquiry follow-ups, appointment reminders, quote updates and project communications are important business communications.

Where we send marketing or promotional communications, these will only be sent where permitted by law.

You can opt out of marketing emails by using the unsubscribe link where provided. You can also opt out of marketing SMS messages by replying STOP or contacting us directly.

Opting out of marketing communications will not stop essential service, quote, billing or project-related communications.

8. Photos, Videos and Project Content

As part of our work, we may take photos or videos of concreting projects, worksites, completed projects or project progress.

These photos or videos may be used for purposes including:

Project records

Quality control

Before-and-after comparisons

Customer communication

Website content

Social media content

Advertising and marketing material

Case studies or portfolio examples

Where practical, we will avoid publishing personally identifying information such as names, faces, addresses, number plates or private details without consent.

If you have concerns about photos or videos of your property being used in marketing material, please contact us.

9. Disclosure of Information

We may disclose your personal information where reasonably necessary to provide our services, manage our business or comply with legal obligations.

This may include disclosure to:

Employees, contractors and subcontractors

Suppliers and trade partners

Engineers, certifiers, designers or consultants

Council, approval bodies or regulatory authorities where required

Accounting or bookkeeping providers

CRM, website, email, SMS and software providers

Advertising and analytics platforms

Legal, insurance or professional advisers

Courts, tribunals, regulators or law enforcement agencies where required by law

We do not sell your personal information to third parties.

10. Third-Party Service Providers

We may use third-party software and service providers to operate our business, manage customer enquiries, process communications and support our marketing.

These may include:

GoHighLevel or similar CRM and marketing automation software

Website and landing page platforms

Online form platforms

Email and SMS communication tools

Google Ads, Google Analytics and Google Tag Manager

Meta Ads and Meta Pixel

Cloud storage providers

Accounting and invoicing software

Project management or quoting software

These providers may store or process information in Australia or overseas.

We take reasonable steps to ensure third-party providers handle information securely and in accordance with applicable privacy obligations.

11. Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

Password-protected systems

Restricted access to customer information

Secure cloud-based software

Staff and contractor confidentiality expectations

Secure storage of business records

Secure deletion or de-identification of information when no longer required

Access to customer information is limited to people who reasonably need access to perform their role.

12. Access and Correction

You may request access to the personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Requests should be made in writing to:

Email: [email protected]

We will respond within a reasonable timeframe and in accordance with applicable law.

13. Retention of Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including for quoting, customer service, project management, accounting, insurance, legal and business record purposes.

Where information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required to retain it for legal, accounting, insurance or regulatory reasons.

14. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand website performance and support digital advertising.

These technologies may be used for:

Website analytics

Conversion tracking

Form tracking

Advertising performance measurement

Remarketing or retargeting

Improving website user experience

Tools used may include Google Analytics, Google Tag Manager, Google Ads conversion tracking and Meta Pixel.

Cookies and tracking technologies may collect technical information about your device, browser and website activity. This information may be used in aggregated, de-identified or limited technical formats.

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

15. Overseas Disclosure

Some of our third-party software, advertising, analytics, communication or cloud storage providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that information is handled securely and in accordance with applicable privacy obligations.

By using our website, submitting an enquiry or communicating with us, you acknowledge that your information may be stored or processed by third-party providers located in Australia or overseas.

16. Third-Party Websites

Our website may contain links to third-party websites, including social media pages, supplier websites or other external resources.

We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

17. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can investigate and attempt to resolve the issue.

Contact details:

MG Crete

Phone: 0400 411 537

Email: [email protected]

Service area: Moreton Bay, North Brisbane and surrounding areas

We will acknowledge and investigate complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Website: oaic.gov.au

Phone: 1300 363 992

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, software providers, legal obligations or business practices.

The current version will always be available on our website.

Continued use of our website, online forms or services following any update constitutes acceptance of the updated Privacy Policy.